We believe that tenants have the right to expect a high quality
service and that they should play a part in deciding how the
services are delivered.
Together we have developed the PCHA Tenants' Quality Promise. This
is an agreement between the tenants, as the people who pay for the
service, and PCHA, the people responsible for delivering the
service.
It covers:
- The standards of service that are to be delivered to all PCHA
tenants
- Information on how local neighbourhoods can agree additional
services for their areas through the use of Neighbourhood
Plans
- How services are monitored and compared with the promises made
in the Quality Promise
- What action tenants can take if PCHA fails to keep to this
agreement
This initial agreement has been prepared by PCHA staff and
members of the PCHA Tenants Consultative Forum. We will review this
every year and use it to help us achieve year-on-year
improvements.
For a copy of the PCHA Quality Promise, click
here