As member of Genesis Housing Group, we are committed to maintaining
our reputation for providing responsive services to our
customers.
Our goals are:
- To have high levels of customer satisfaction
- To be one of the best performers when compared to other housing
groups
How we aim to achieve this:
- Through consultation with our customers and
acting on feedback
- By making sure that our business plans have
improving our services at their heart
- We have service improvement plans which set
out how we can improve each service. These are long-term plans
which customers are involved in agreeing
- A programme of service improvement reviews,
which look at one service in particular and make recommendations on
improving the service. Consultation with customers plays a large
part here too
- Our service
commitment, which sets out standards of
customer care that you can expect when you contact us
- We benchmark how well we're doing with other
housing organisations by comparing our services with theirs
- Through achieving customer service standards, such as
Charter Mark, which is a sign of having reached a
high level in customer service delivery: www.cabinetoffice.gov.uk/chartermark
Genesis Housing Group is regulated by the Housing Corporation
and the services that we provide are inspected
regularly.