Neighbourhood planning

PCHA takes a 'neighbourhood' approach to housing. Each neighbourhood has a dedicated:

  • Housing services officer -responsible for management of the area.
  • Income services officer - responsible for all aspects of tenants' rent accounts.
  • Voids and lettings officer - responsible for ensuring that empty properties are brought back into use as soon as possible.

To find out who your housing services officer and income services officers are for your neighbourhood click here

Housing services officers identify an area they are working with that requires more focused support. A survey is sent to all residents in the area to try to identify what problems they are having in their neighbourhood. Officers then meet with the residents to review the feedback from the survey and develop an action plan of what is needed to help improve their neighbourhood.


Once the plan is drafted relevant local stakeholders (e.g. community police, the local council) are invited to a meeting to look at the plan and decide who will do what action and when they will do it by. Once the finished action plan is agreed all the residents in the Neighbourhood Planning Area will receive a copy.


The housing services officer will work with all the stakeholders to make sure the plan is delivered on time. Once all the actions have been completed the local residents will be consulted again to find out if they feel things have improved and everything they wanted has been delivered.

Action taken by PCHA
A problem of flytipping was identified by residents in Cooper road, Shortcroft Mead, Brent. PCHA took action to remove the rubbish and install a gate to prevent this happening in the future.


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For more information on our Neighbourhood Planning procedure click here or contact:
The Resident Involvement team
020 8451 8080
residentinvolvement@pcha.org.uk