PCHA takes a 'neighbourhood' approach to housing. Each
neighbourhood has a dedicated:
- property manager - responsible for management of
the area.
- income services officer - responsible for all aspects of
rent accounts.
Find out who your property managers and
income services officers are for your
neighbourhood.
Property managers identify an area they are working with that
requires more focused support. A survey is sent to all residents in
the area to try to identify what issues they are having in their
neighbourhood. Property managers then meet with the residents to
review the feedback from the survey and develop an action plan of
what is needed to help improve their neighbourhood.
Once the plan is drafted relevant local stakeholders (e.g.
community police, the local council) are invited to a meeting to
look at the plan and decide who will do what action and when they
will do it by. Once the finished action plan is agreed all the
residents in the Neighbourhood Planning Area will receive a
copy.
The property manager will work with all the stakeholders to make
sure the plan is delivered on time. Once all the actions have been
completed the local residents will be consulted again to find out
if they feel things have improved and everything they wanted has
been delivered.
Action taken by PCHA
A problem of flytipping was identified by residents in Cooper
road, Shortcroft Mead, Brent. PCHA took action to remove the
rubbish and install a gate to prevent this happening in the
future.
For more information on our Neighbourhood Planning procedure
click
here.