PCHA takes a 'neighbourhood' approach to housing. Each
neighbourhood has a dedicated:
- Housing services officer -responsible for
management of the area.
- Income services officer - responsible for all
aspects of tenants' rent accounts.
- Voids and lettings officer - responsible for
ensuring that empty properties are brought back into use as soon as
possible.
To find out who your housing services
officer and income services officers are for your neighbourhood
click
here
Housing services officers identify an area they are working with
that requires more focused support. A survey is sent to all
residents in the area to try to identify what problems they are
having in their neighbourhood. Officers then meet with the
residents to review the feedback from the survey and develop an
action plan of what is needed to help improve their
neighbourhood.
Once the plan is drafted relevant local stakeholders (e.g.
community police, the local council) are invited to a meeting to
look at the plan and decide who will do what action and when they
will do it by. Once the finished action plan is agreed all the
residents in the Neighbourhood Planning Area will receive a
copy.
The housing services officer will work with all the stakeholders to
make sure the plan is delivered on time. Once all the actions have
been completed the local residents will be consulted again to find
out if they feel things have improved and everything they wanted
has been delivered.
Action taken by PCHA
A problem of flytipping was identified by residents in Cooper road,
Shortcroft Mead, Brent. PCHA took action to remove the rubbish and
install a gate to prevent this happening in the future.
For more information on our Neighbourhood Planning procedure
click here or
contact:
The Resident Involvement
team
020 8451 8080
residentinvolvement@pcha.org.uk