We have produced a Service Commitment leaflet explaining our
standards. Customer care standards are levels of service you can
expect when you contact us, these standards were agreed by groups
of our customers and staff.
Our Service Commitment covers how we will answer your phone calls,
emails and letters, and the information you can expect from
us.
See a full copy of our service
commitment (pdf, 319Kb).
Read our Tenant's
Quality Promise.
In your own language
- Read our service commitment in Arabic (pdf, 292Kb)
- Read our service commitment in Bengali (pdf, 229Kb)
- Read our service commitment in French
(pdf, 240Kb)
- Read our service commitment in Gugarati (pdf, 332Kb)
- Read our service commitment in Portuguese (pdf, 325Kb)
- Read our service commitment in Somali (pdf, 342Kb)
- Read our service commitment in Spanish (pdf, 331Kb)
- Read our service commitment in Turkish (pdf, 329Kb)