Customers of PCHA were given the chance to have their say last week through interactive voting technology provided at PCHA's annual tenant conference.

The event, which took place at the Holiday Inn, Regents Park, attracted over 100 PCHA tenants from across London and Hertfordshire.

The theme of the conference was 'Delivering Service Excellence' and as part of this tenants were asked to register their opinions on a number of topics including their homes, the areas they lived in and their thoughts on PCHA through interactive voting technology handsets. PCHA staff members were also on hand to answer questions and listen to tenant's comments.

Pam Lockley, PCHA Managing Director, said: "This event demonstrates our commitment to our tenants. We want to listen to their views and keep them informed on our progress.

This is the first time we have used interactive voting technology and it proved extremely popular with our tenants. It also provided us with essential feedback on our performance and allowed us to gauge the issues that are important to our customers. We will now act on these to make sure we continue to deliver a high level of customer service to our tenants."

The event also featured a presentation from the London Fire Brigade and a singing performance from the Marble Drive Community Singing Group. In addition, workshops were run throughout the day on topics such as repairs, community safety and youth work.

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For more information please contact:

Jayne Williams
Marketing, Press & PR Officer
Genesis Housing Group
0208 150 4178
jayne.williams@ghg.org.uk

Notes to editors

PCHA, formerly Paddington Churches Housing Association, was founded in 1965 in response to the Milner Holland Report that established beyond doubt the desperate situation of housing in London. Today, PCHA owns and/or manages more than 10,000 homes in and around London.

Genesis Housing Group provides homes and services to tens of thousands of people across London and the south east. The Group consists of PCHA, Sutherland, Pathmeads and Springboard housing associations. We also have in our group a charitable foundation, Genesis Community. We are one of the largest and most successful housing groups in the UK, owning and/or managing more than 45,000 homes. Our overiding aim is to put customers first and provide excellent service to all.