Residents in the Kilburn area became a top priority last week when
five members of the neighbourhood accompanied several PCHA staff
members on an inspection of the Hilgrove Road estate.
PCHA, part of the Genesis Housing Group, instigated the inspection
in order to include its residents in the reviewing of common areas
used by the community and examining of cleaning, gardening, and
maintenance of the estate.
The tour also gave the residents the opportunity to address any
concerns they may have directly to PCHA.
PCHA's Managing Director, Pam Lockley, said "I am very keen to
improve the Hilgrove Road area via the Neighbourhood Planning
process.
Past feedback indicated a request to consult with residents when
reviewing the ways in which PCHA could improve the quality of
services it provides, so we embraced the opportunity to include
them in this recent neighbourhood inspection.
We believe that these types of co-operative reviews will foster
improvement in the relationship PCHA has with its residents and
develop stronger communities.
The results of such inspections will also ensure we deliver a
better service to our customers and subsequently improve the
quality of life for residents, guaranteeing they receive value for
money."
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Notes to editors
PCHA, formerly Paddington Churches Housing
Association, was founded in 1965 in response to the Milner Holland
Report that established beyond doubt the desperate situation of
housing in London. Today, PCHA owns and/or manages more than 10,000
homes in and around London.
Genesis Housing Group provides homes and services
to tens of thousands of people across London and the south east.
The Group consists of PCHA, Pathmeads and Springboard housing
associations. We also have in our group a charitable foundation,
Genesis Community. We are one of the largest and most successful
housing groups in the UK, owning and/or managing more than 40,000
homes. Our overiding aim is to put customers first and provide
excellent service to all.
For more information please contact:
Carly Dengate, Marketing, Press & PR Officer, Genesis Housing
Group
020 8150 4984 or carly.dengate@ghg.org.uk