PCHA monitors its performance every month against a set of
key targets. We have made customer service our priority, with the
aim of improving our performance levels every
year.
View our monthly
performance figures for December 2009 (pdf,
55Kb)
View our monthly
performance figures for January 2010 (pdf, 55kb)
Annual performance against target
Repair
performance
|
Target |
2006/07 |
2007/08 |
2008/09 |
|
Emergency |
96% |
91.6% |
93.2% |
98.8% |
|
Urgent |
96% |
80.4% |
95.5% |
98.3% |
|
Routine |
96% |
88.4% |
94.7% |
96.5% |
|
Overall satisfaction with repairs |
80% |
n/a |
85% |
82.9% |
|
Repairs completed first visit |
75% |
n/a |
73% |
75% |
|
Gas Servicing with valid safety
certificate |
100% |
98% |
97% |
98% |
Rent
collection
|
Target |
2006/07 |
2007/08 |
2008/09 |
|
Rent collection rate |
100% |
99.5% |
99.0% |
99.5% |
|
Rent arrears outstanding over the year |
5.5% |
7.1% |
6.2% |
5.8% |
Letting our
properties
|
Target |
2006/07 |
2007/08 |
2008/09 |
|
Percentage of total stock which was empty |
1.5% |
3.4% |
1.6% |
2.8% |
|
Average time to re-let |
30
days |
42.7 days |
34.4 days |
30.0
days |
Complaints
|
Target |
2006/07 |
2007/08 |
2008/09 |
|
Complaints responded to within target time (10 working
days) |
98% |
97% |
89% |
74% |
Anti-social behaviour
|
Target |
2006/07 |
2007/08 |
2008/09 |
|
Average number of days taken to resolve ASB
cases |
182 |
n/a |
112 |
127 |
|
Number of ASB cases dealt with |
n/a |
n/a |
364 |
383 |
PCHA is a member of HouseMark, the largest cross-sector housing
benchmarking club in the UK.
.