You are here start
PCHA next Resident Involvement

Resident Involvement


PCHA recognises the important role that our tenants and residents can play in improving the services we provide. The resident involvement team aims to increase levels of participation among residents within PCHA.


Resident Involvement seeks to empower tenants and residents to influence and monitor the service provided in a variety of ways.

We will:

  • Reflect the aspirations of residents as well as PCHA
  • Provide residents with information that is relevant and timely
  • Respond to residents' needs as embedded in the PCHA business plan
  • Offer choice and consult regularly with all communities using a variety of methods
  • Support and develop representative local groups
  • Support and develop different models of resident empowerment
  • Be accountable to residents through both formal and informal means
  • Have effective means for measuring performance, reviewing resident involvement
  • Provide clear structures for resident involvement.

Resident Involvement works to achieve these goals through:


Consultation

  • Asking tenants on their views about policy and procedures
  • Consulting on changes that affect your homes
  • Consulting on services provided by PCHA (for example our cleaning and gardening contractor focus group)


Developing Tenant Groups


We will:

  • Facilitate the set up of tenants associations and less structured groups
  • Run elections
  • Provide support for one year
  • Provide financial assistance (grant)
  • Provide training on how to run an effective tenant association


Encouraging Participation

There are many different levels on which residents can be involved:

  • Become a board member
  • Join a committee
  • Tenants associations
  • Action groups
  • Contact groups
  • Focus Groups
  • Attend Our Annual Conference

View the full PCHA Resident Involvement strategy


View the Five year Resident Involvement implementation plan.

Click here if you would like to apply to be a PCHA tenant Board member.

The tenant participation compact sets out all the ways that PCHA permanent tenants can become involved, and influence, what is happening in their homes and communities.

To get involved call the PCHA resident involvement team on 020 8150 4595.


Resident Involvement Update


Click here to view Resident Involvement Update.

Success - Views on Wheels


PCHA's Hertfordshire Neighbourhood team set off to meet the residents on a 3 day roadshow in September 2007 covering Dacorum, Welwyn Hatfield and Stevenage. The team provided support and advice to residents on a whole range of issues from how to get involved to debt management and community development.

Tuulia Matikainen, Resident Involvement Officer for Hertfordshire, managed the roadshow which was the first of it's kind for PCHA and attracted more than 200 residents, who took time to put forward their views on issues concerning their homes.

The following quote from a resident in Stevenage sums up the event well "This day gave me an opportunity to have my say and it was great to mingle with my neighbours".


Content image