We are a panel of residents who meet every month with
PCHA's repairs contractors Morrison and Shenstone (formerly
Pathmeads Property Services).
Would you like to help us improve PCHA's repairs service? Do you
want to have your say and meet other residents?
Then it's time to get involved with the Maintenance Action Group
( MAG ). Here are some of
our achievements. Over the past two years, we have:
- opened up lines of communication between PCHA, residents
and contractors
- encouraged better induction and staff
training
- helped produce the repairs
handbook
- acted as a liaison between residents
and contractors
- accompanied contractors on the
job to give us more insight
- made it an essential
requirement of a contractor's job that they show their ID
badges
- made the repairs
department more transparent and accountable to
residents
How do I get involved?
The meetings take place on the last Wednesday of every
month and are held at PCHA's head office in Willesden. They start
at 10am and last approximately two and a
half hours. Lunch is provided and all dietary needs can be catered
for.
The MAG meetings are open to all
residents. All you have to do is attend a minimum of six meetings a
year. Currently there are eight regular members, who would really
like to encourage new residents to join them.
When are the meetings?
Last Wednesday of each month, 10am
- 12.30pm at PCHA, 192 High Road,
Willesden, NW10 2PB.
What are the meetings like?
Joining an established group can sometimes feel daunting,
but we are a very friendly bunch and will gladly explain anything
that doesn't immediately make sense.
Being a member of MAG can be a
positive experience. Your opinion counts, and you can make a
difference.
Will it cost to take part?
PCHA offers to pay the cost of both childcare expenses and
public transport. If you let us know two weeks in advance, we can
have the money available to reimburse you when you attend the
meeting. Please note that we cannot reimburse Oyster card payments,
so please buy a paper ticket for public transport.
Contact us
If you would like to get involved with the
MAG meetings or want further information,
contact the Resident Involvement team on 0208 451 8085
or
by email.