We aim to provide a high quality of service in all
areas of work. However, there may be times when you feel that we
have not treated you fairly and you want to complain. We welcome
your complaints. They let us know when we have got things wrong and
give us the opportunity to put them right, making sure they don't
happen again. Complaints at PCHA are coordinated by the Customer
Relations team.
To view our complaints process read the Making a
complaint section of the handbook.
If you wish to make a complaint online, please visit:
www.questback.com/genesishousinggroup/complaints
Our most important aim is to find a solution to your
complaint.
This complaints procedure is not for everyday matters such as
chasing repair requests or reporting a problem with your
neighbours. For repair enquiries, please call the PCHA Maintenance
Call Centre on 020 8451 8000. If your complaint is about your
neighbours, please contact your Housing Services Officer.
Comments and
Compliments
Hopefully, you won't just want
to complain about our services - you may want to say thank you for
something we got right.
We also want to hear from you if you have something good to say
about our services! You can speak directly to a member of staff,
fill out a comments card at one of our offices, write to us at one
of our offices, or
contact us online.