We aim to provide a high quality of service in all
areas of our work. However, there may be times when you feel that
we have not treated you fairly and you want to complain.
We welcome your complaints. They let us know when we get things
wrong and give us the opportunity to put them right - making sure
they don't happen again. Complaints at PCHA are coordinated by the
Complaints and Learning team.
To view our complaints process, please read our Making a complaint
guidance (pdf,
408Kb).
Our most important aim is to find a solution to your
complaint.
Hopefully, you won't just want to complain about our services -
you may want to say 'thank you' for something we got right.
So we also want to hear from you if you have something good to say
about our services! To do this, you can either speak directly to a
member of staff, fill out a comments card at one of our offices,
write to
us at one of our offices, or
contact us online.
For other matters
This complaints procedure is not for everyday matters such as
chasing repair requests or reporting a problem with your
neighbours.
For repair enquiries, please call the PCHA Maintenance Call Centre
on 020 8451 8000. If your complaint is about your neighbours,
please contact your property manager.