PCHA's repair responsibilities

PCHA is responsible for keeping in good repair the structure and exterior of your home and the building in which it is situated. This includes:

  • The foundations, roof, outside walls and doors, window sills, window catches, sash cords, glazing putties, window frames and glass including necessary painting.
  • Internal walls, skirting boards, doors and door frames, hinges, locks, door jambs, thresholds, letter boxes, door handles, floors (but not floor coverings), ceilings, plasterwork but not painting and decorating.
  • Drains, gutters, external pipes, chimneys (not sweeping chimneys in single family houses).
  • Pathways, steps or other means of access.
  • Garages and stores that are part of the property.

We are also responsible for keeping in good repair and proper working order PCHA installations for the supply of water, gas and electricity. These include:

  • Basins, sinks, baths, toilets, flushing systems and waste pipes.
  • Electrical wiring, gas and water pipes and taps.
  • Water and space heaters, fireplaces and fitted fires sockets and light fittings.
  • If you live in a flat or maisonette we will take reasonable care to keep common areas in reasonable repair and safe and fit for you, your household and visitors to use. This includes looking after lighting of common areas and keeping entryphones in working order. We are also responsible for keeping the outside of your home and any common parts in a good state of decoration and normally to decorate these areas once every five years.

We will also keep in a safe condition all fences and external garages and stores making sure that they do not become a nuisance or annoyance to you, your household, visitors or neighbours.