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All enquiries and repairs
Office opening hours: Monday to Friday, 9am to 5pm and until 7pm
on Thursdays (192 Willesden High Road office only)
Housing Management Contact Centre: Monday to Friday, 9am to
5pm
Contact centre opening hours to report repairs: 8.30am to 7pm
Tel: 020 8451 8000
Head office address: 192-196 High Road, Willesden, London, NW10
2PB
East London
Office opening hours: Monday to Friday, 9am to 5pm.
Tel: 020 8451 8000
Contact centre opening hours to report repairs: 8.30am - 7pm
Tel: 020 8451 8000
Office address: Springboard House, 2A Claughton Road, London E13
9PN
Gas heating and hot water repairs
- East London, J O'Connor, 020 8367 4401
- North London, Village Heating, 0800 980 4796
- West London, BSW, 0800 953 1229
- South London, J O' Connor, 0208 367 4401
Emergency repairs (outside office hours)
If you need to report an emergency repair when offices are closed,
you can contact us on 020 8451 8000.
All other routine repairs should be reported when the offices are
open.
What counts as an emergency
repair?
- gas leaks (if you smell gas, contact Transco immediately on
0800 111999)
- total loss of electricity
- dangerous or exposed wiring
- total loss of water (excluding mains water)
- uncontrollable plumbing leak
- total heating/hot water failure
- damaged external or flat entrance door (only if it cannot be
secured)
- broken window glass (only where accessible to passers by)
- serious roof leak
- dangerous structure
- fire damage
- other damage likely to be hazardous
Gas leaks - if you smell gas, contact National
Grid (formerly known as Transco) immediately on 0800 111999
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